This page details all the information needed to reach Oncor, whether you have billing, payment, emergency needs, or more.
Customer Service
You can contact Oncor for customer service requirements, information about consumption and usage:
| Contact method | Contact information | Hours |
|---|---|---|
| Telephone | 1.888.313.6862 | Mon. - Fri., 8 a.m. - 6 p.m. Central Time |
| [email protected] | ||
| 1616 Woodall Rodgers Fwy, Dallas, TX, 75202 |
Electricity outages / gas leaks
In the case of an electricity power outage:
| Contact method | Report an outage / leak | Hours |
|---|---|---|
| Telephone | 1.888.313.4747 | 24 hours, seven days a week |
| contact form here |
Contact by mail
To contact Oncor by mail, the address is:
Oncor Electric Delivery,
1616 Woodall Rodgers Fwy,
Dallas, Texas
75202
Billing & Payment
To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.