Contact Oncor

This page details all the information needed to reach Oncor, whether you have billing, payment, emergency needs, or more.

Customer Service

You can contact Oncor for customer service requirements, information about consumption and usage:

Contact method Contact information Hours
Telephone 1.888.313.6862 Mon. - Fri., 8 a.m. - 6 p.m. Central Time
Email [email protected]  
Mail 1616 Woodall Rodgers Fwy, Dallas, TX, 75202  

Electricity outages / gas leaks

In the case of an electricity power outage:

Contact method Report an outage / leak Hours
Telephone 1.888.313.4747 24 hours, seven days a week
Email contact form here  

Contact by mail

To contact Oncor by mail, the address is:

Oncor Electric Delivery,
1616 Woodall Rodgers Fwy,
Dallas, Texas

Billing & Payment

To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.