Oncor in Texas

Oncor is a Texas investor-owned electricity utility company based in Dallas, Texas.


Service Map

Contact Oncor

You can reach Oncor on the following numbers:

  • For Customer Service Mon - Fri, 8 am to 6 pm: 1.888.313.6862
  • For an emergency 1-888-313-4747
  • By email at [email protected].
  • By mail at the following postal address: Oncor Electric Delivery 1616 Woodall Rodgers Fwy. Dallas, TX, 75202.

Understanding your Bill

Oncor Electric Delivery does not issue your energy bill, only your retail energy provider does. The energy concerning provider's bill will contain the delivery charges which Oncor receives as well as the supply charges owed to the retail provider. For any question c your energy bill, you must directly contact your retail energy supplier. Here is the list of energy providers in Texas.

Rates & Tariffs

For information about supply charges, delivery charges, various rates and tariffs when you are serviced by Oncor, you must contact your retail energy provider directly. Please find here a list of energy providers in Texas.

Electric Supply Prices

Charges for electricity delivery are regulated by the Texas Public Utilities Commission, and do not change very often (once or twice a year at most). Electricity prices, however, depend on demand and available supply, and can change regularly. For historical electricity rates, contact your retail energy provider (REP).

Budget Billing

Budget billing is a method for the customers to spread out their bill equally over the year, in order to avoid irregular monthly bills, mostly caused by market and seasonal variations. Contact your retail energy provider (REP) to see if budget billing is available with your plan.

Scope of Activity

Oncor is the largest utility company in Texas, with 7.5 million consumers. Texas energy regulations allow Oncor only to operate the transmission and distribution part of electricity service (Oncor is not allowed to hold any electricity generation facilities, or provide retail electricity services).

Oncor Electric Delivery is a power distribution company in USA. The registered office is located in :

1616 Woodall Rodgers Fwy.
75202 Dallas, TX

Activate your account with Oncor Electric Delivery

You are moving and wish to activate your account with Oncor Electric Delivery? It’s simple. Call Oncor Electric Delivery by dialing and give :

  • Your exact address (apt. no., street no., street name, city/town, zipcode).
  • Your name.
  • Date of required activation.

Speak with a customer service agent

Do you have a question related to a commercial issue? Call the Oncor Electric Delivery customer service by dialing . They can help you with questions such as you bill, rates, or the terms of your contract.

Pay your bill

When you activate your line and create an account in your name, Oncor Electric Delivery may ask you to pay your bills by several options:

  • By automatic account transfer.
  • Check sent by mail.
  • Credit or debit card by telephone.
  • Cash or card at an authorized payment office.