TruSmart Energy

star-4

TruSmart Energy offers electricity service to Texas customers, including prepaid plans, and plans offering lower rates at night and on weekends. 

Summary:


Our Take On TruSmart Energy

Based on our analysis of this company, the customer feedback we have detected from various sources, we have given TruSmart Energy: 

Why we give TruSmart four stars: they offer innovative plans, 100% renewable plans, and competitive rates.  Compare reviews with other suppliers.

Available Plans

Plan Type Contract Length Features Early Termination Fee Our Thoughts
Usage limited plans 12, 18 month fixed rate
  • Two tiers - for customers who use less than 450 or 950 kWh/month
  • 100% renewable up to usage limit, 6% thereafter
  • Mandatory "Autopay," or else $11.95 fee
$250

Recommended: For customers who have low-energy consumption and know they won't exceed their monthly limit

Nights and Weekends plans  Fixed (12 or 24 months), or variable rate month-to-month
  • 6% renewable content
  • Fixed rate plans with optional e-pay and lower deposit rates
  • Mandatoey "Autopay," or else $11.95 fee
  • 100% Green option available
$250 Recommended: Longer term plan if rates are competitive.
Prepaid month-to-month
  • Rates fluctuates, determined by TruSmart
  • 6% renewable content
$0 Not Recommended: Consumers should avoid variable rate plans because prices can be higher than expected, unless there is a specific need for a prepaid plan. 

*Early Termination Fee not applicable if customer moves.

Description of the Plan Types

Fixed Rate Plans

A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate. For more information about what a fixed rate is: /energy-markets/fixed-rate-energy-offers

Customers report that they appreciate savings on fixed rate electricity plans from TruSmart Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. In particular, consumers who are able to adjust their consumption habits to take advantage of lower rates at night or in the morning may find TruSmart's nights and weekends plans to be a good deal. 

Electricity customers should opt for fixed rate contracts of 12 months or more. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. 

Variable rate plans

A variable rate is a rate whose price (in ¢/kWh) varies each month. A variable can be at the discretion of the supplier, or the supplier can give rules on the variability of their rate. For more information about what a variable rate is: /energy-markets/variable-rate-plans-for-electricity-and-gas

With/without Base Charges

TruSmart Energy applies monthly base charges to some plans if usage is under a certain kWh/month floor. 

Green Energy Plans

TruSmart Energy does offer 100% green energy plans. The 6% renewable content included in their plans is below the state average of 10.7%.

Customer Reviews

We have rated this supplier .

TruSmart Energy has an A+ rating with the Better Business Bureau, based on the small number of complaints that have been made against it relative to its size. Customers can earn rewards and prepaid gift cards when they sign up for or as part of certain plans. 

For more detail on our rating, please visit TruSmart customer reviews.

Company Contact Information

Email

[email protected]

Residential

Customer Service: 1-800-818-6132
New Customer Sales: 1-855-750-0899

Commercial

Customer Service: 1-888-399-5501
New Customer Sales: 1-855-881-0489
 

Mailing Address

TrueSmart Energy
3100 Richmond Ave, Suite 405
Houston, TX 77098