Spark Energy is an alternative natural gas and electricity supplier with positive customer service reviews. Many report great savings on fixed rate plans, while customers have fewer positive things to say about variable rates.
Spark Energy has high ratings for customer satisfaction, and savings can be significant on fixed rate plans as long as you lock in a competitive rate for the right length of time.
However, the company's door to door sales have been denounced by some customers as pushy or lacking in transparency. Variable rates are also not appreciated by many customers. Compare reviews with other suppliers.
Plans Available & Our Take
|Plan Type||Details||Contract Length & Early Cancellation Fee||Our Thoughts|
|Fixed Rate Plans||
Early Cancellation fees:
|Variable Rate Plans||
||No contract or early termination fee||Not recommended|
We recommend fixed rate plans with Spark Energy, as long as you are able to lock in a competitive rate for a good period of time. For natural gas customers, we recommend plans of 12 months or less based on price trends. Electricity contracts are better deals for 18 months or longer.
Customer Rate Experiences
Many customers report they save on fixed rate contracts with Spark Energy, in comparison to rates offered by their local utility. Customers also appreciate the stability that comes with fixed rate plans.
Consumers appreciate the availability of green energy plans.
However, some customers have reported that they did not feel informed that fixed rate plans would automatically become variable at the end of their contract term. There are reports that rates on variable plans can spike above the initial rate offered by Spark Energy, and above local utility prices as well.
Positive Customer Service Reviews
Many consumers are pleased at how responsive Spark Energy is to their concerns on social media. Additionally, phone customer service representatives are often considered to be helpful and informative by customers.
The Spark Energy website is easy to use according to some consumers, who appreciate automatic services like bill pay.
Unpleasant Sales Practices
Spark Energy uses a door to door sales model, which makes some costumers uncomfortable. Some consumers feel that contract information is not adequately disclosed at signing, and that sales agents target vulnerable residents. There are allegations that Spark Energy's sales representatives have misled customers into thinking they represent another company, like the local utility, in order to get them to sign up for service.
Though some customers find customer service to be helpful, others feel that wait times to speak with a customer service representative are too long. Additionally, some consumers find the website difficult to use.
Awards & Ratings
The company has a 3.4 out of 5 star rating from the watchdog Consumer Affairs. Spark Energy does not have a rating from Better Business Bureau.
Spark Energy was ranked #2 for customer satisfaction among retail energy suppliers in the state of Texas by JD Power & Associates in 2011.
Spark Energy is headquartered in Houston, Texas, where it was founded in 1999. The company serves over 100,000 natural gas and electricity customers in 12 US states.