Infinite Energy (also known as Intelligent Energy in New Jersey and New York) offers retail natural gas supply in four states across the south and east United States, and provides retail electricity in one state (Texas).
Infinite Energy offers the following services:
|State||Energy Service||Utilities Served|
|New Jersey||Natural Gas||
|New York||Natural Gas|
|Rate Type||Contract Length||Details||Early Cancellation Fee|
|Fixed Rates||3, 6, 12, 18, 24, or 36 months||
If you provide proof of a move, you can avoid an early termination fee with Infinite Energy.
We recommend fixed rate plans with Infinite Energy, as long as you are able to lock in a competitive rate. Natural gas plans are best for periods of 12 months or less, while electricity customers should opt for 18 months or more.
Variable rate plans should be avoided, because alternative suppliers like Infinite Energy are not regulated by your state government and can therefore become more expensive than your local utility.
Nest Thermostat Plans
Available only on 24-month fixed rate plans, customers have the option of choosing a Nest Plan with a free Nest Learning thermostat included. Smart thermostats can save customers on their energy bill by automatically tracking when a resident's habits and lowering temperatures during times when they are away. Additionally, Nest thermostats can easily be adjusted from a distance, on your smart phone or computer for example.
Customers on Nest plans also receive monthly usage reports, which summarize energy usage and help residents to adjust their consumption accordingly.
Home Solution Add-Ons
New or current customers have the option to add on discounted services with Infinite Energy. For a monthly fee, services include:
- Surge protection - safeguard appliances or electronics against damage in the event of a power outage
- Wiring protection
- Water heater insurance
- Plumbing coverage
All services cover your needs up to $500 per claim. In the event of an issue, you simply need to call Infinite Energy to send a repair technician to your home.
Many consumers report that Infinite Energy's customer service representatives are accommodating and friendly. Also, others appreciate automated online services. Infinite Energy has a B rating from the Better Business Bureau (BBB), for fast and effective response to customer complaints. However, BBB also notes that Infinite Energy receives more complaints than expected based on its size.
Some customers, however, are not pleased with the accessibility of plan terms and conditions on the company's website. Some feel they have to dig a bit to find out plan details.
Read more customer experiences with the company, along with our take, on the Infinite Energy reviews page.
You can reach Infinite Energy customer service at 1-877-483-4684 if you live in New York. Read for other states, along with how to reach them via email.
Infinite Energy was founded in 1994 in Florida, and is known as Intelligent Energy in New York and New Jersey. It has been ranked among the top 100 companies to work for in Florida for three straight years by Fortune Magazine.