Contact PPL Electric Utilities - Phone Numbers and More


By phone, mail, or online, there are many ways to get in touch with PPL Electric Utilities. Find them all here.

PPL Electric Utilities Phone Numbers

Emergency/Power Outages Phone Number

PPL Electric Utilities's emergency number is available 24/7 at 1-800-DIAL-PPL (1-800-342-5775). Choose option 1, then press 3 for emergency. Call 911 for other emergencies, such as contact with a power line.

PPL Electric Utilities Customer Service Number

For all questions relating to customer service, including billing, call 1-800-DIAL-PPL (1-800-342-5775) to reach PPL Electric's customer service center, open from Monday to Friday from 8:00 a.m. to 5:00 p.m.

Payment Assistance

Call 1-800-358-6623 (hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.) for answers to questions about payment assistance, or request assistance through your online account.

E-Power Phone Number

The residential number for the E-Power program is 1-866-660-4551

One-Call (Call Before You Dig)

Call 811 before starting on any construction work that could be near a power line.

Electric Choice Number

Call 1-888-668-4775 to learn more about your options for your electricity supply

Call us at 347-410-8789 to talk to an energy expert and to find the best rates for electricity available in your area

Telecommunications for the Deaf

Call 1-800-231-7288 for customer service

Mailing Addresses for PPL Electric Utilities

Bill Payment Mailing Address

PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

General Correspondence

PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392

Email PPL Electric Utilities

You can contact PPL Electric Utilities online by submitting a contact request form on their website. PPL Electric typically responds to customer emails within 24 to 72 hours. For immediate assistance it is better to call them directly at 1-800-342-5775