Contact PPL Electric Utilities - Phone Numbers and More

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By phone, mail, or online, there are many ways to get in touch with PPL Electric Utilities. Find them all here.

PPL Electric Utilities Phone Numbers

Emergency/Power Outages Phone Number

PPL Electric Utilities's emergency number is available 24/7 at 1-800-DIAL-PPL (1-800-342-5775). Choose option 1, then press 3 for emergency. Call 911 for other emergencies, such as contact with a power line.

PPL Electric Utilities Customer Service Number

For all questions relating to customer service, including billing, call 1-800-DIAL-PPL (1-800-342-5775) to reach PPL Electric's customer service center, open from Monday to Friday from 8:00 a.m. to 5:00 p.m.

Payment Assistance

Call 1-800-358-6623 (hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.) for answers to questions about payment assistance, or request assistance through your online account.

E-Power Phone Number

The residential number for the E-Power program is 1-866-660-4551

One-Call (Call Before You Dig)

Call 811 before starting on any construction work that could be near a power line.

Electric Choice Number

Call 1-888-668-4775 to learn more about your options for your electricity supply

Call us at 347-410-8789 to talk to an energy expert and to find the best rates for electricity available in your area

Telecommunications for the Deaf

Call 1-800-231-7288 for customer service

Mailing Addresses for PPL Electric Utilities

Bill Payment Mailing Address

PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239

General Correspondence

PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392

Email PPL Electric Utilities

You can contact PPL Electric Utilities online by submitting a contact request form on their website. PPL Electric typically responds to customer emails within 24 to 72 hours. For immediate assistance it is better to call them directly at 1-800-342-5775