Contact Rochester Gas & Electric (RG&E) in New York State

Get in touch with Rochester Gas & Electric (RG&E) for all your service & emergency needs, via phone, mail, or in person at an RG&E office location.

Main Contact Line

For customer service concerns, including:

  • Gas & Electric service questions
  • Starting or Ending electricity & gas service
  • Billing & account questions

and more, you can call 1-800-743-2110 from 7 AM to 7 PM, Monday to Friday.

Other Customer Service lines are also open from Monday to Friday, 7 AM to 7 PM unless otherwise noted. These include:

Customer Service Type Telephone Number
Automated Customer Service 1-800-295-7323, open 24/7
Business Customers 1-888-755-8900
Español 1-800-743-2110, y oprima el 9
Hearing & Speech Impaired - Teletypewriter (TTY) 1-800-962-3293

Emergency Numbers

If you are experiencing a gas or electricity emergency, leave your home and get to safety before calling one of the following numbers, available 24/7:

Type of Emergency Telephone Number
Gas Emergency 1-800-743-1702
Electrical Emergency 1-800-743-1701

Payment Plans

If you are having difficulty paying your RG&E bill, there may be a payment plan option available for you. Call RG&E at 1-877-266-3492 during weekdays, from 7AM - 7PM.

Economic Programs

To learn more about RG&E's economic incentive programs, call 1-800-456-5153 between the hours of 7AM - 7PM on weekdays.

Mailing Addresses

If you'd like to contact RG&E by mail, feel free to reach out to one of the following addresses:

Contact Type Address
Payment by Mail RG&E
P.O. Box 847813
Boston, MA 02284-7813
Customer Service Questions or Comments 89 East Avenue
Rochester, NY 14649
Corporate Headquarters 89 East Avenue
Rochester, NY 14649

RG&E Offices

Want to visit RG&E in person to resolve any service or bill payment issues? Agents are available to help at the following locations:

City Address Hours
Belmont 23 Schuyler Street, Belmont, NY 14813 8AM to 12PM, & 1PM to 5PM (Tues & Thurs)
Canandaigua 79 Clark Street, Canandaigua, NY 14424 8AM - 5PM, (Mon - Fri)
Fillmore 32 Main Street, Fillmore, NY 14735 8AM - 5PM, (Mon - Fri)
Geneseo 56 Main Street, Geneseo, NY 14454 8AM - 5PM, (Mon - Fri)
Rochester 256 Waring Road, Rochester, NY 14609 8:30AM - 5PM (Mon - Fri)
  89 East Ave, Rochester, NY 14604 8:30AM - 5PM (Mon - Fri)
  400 West Ave, Rochester, NY 14611 8:30AM - 5PM (Mon - Fri), & 9AM - 12PM (Sat)
Sodus 14 State Street, Sodus, NY 14551 8AM - 5PM, (Mon - Fri)