Get in touch with Rochester Gas & Electric (RG&E) for all your service & emergency needs, via phone, mail, or in person at an RG&E office location.
Main Contact Line
For customer service concerns, including:
- Gas & Electric service questions
- Starting or Ending electricity & gas service
- Billing & account questions
and more, you can call 1-800-743-2110 from 7 AM to 7 PM, Monday to Friday.
Other Customer Service lines are also open from Monday to Friday, 7 AM to 7 PM unless otherwise noted. These include:
|Customer Service Type||Telephone Number|
|Automated Customer Service||1-800-295-7323, open 24/7|
|Español||1-800-743-2110, y oprima el 9|
|Hearing & Speech Impaired - Teletypewriter (TTY)||1-800-962-3293|
If you are experiencing a gas or electricity emergency, leave your home and get to safety before calling one of the following numbers, available 24/7:
|Type of Emergency||Telephone Number|
If you are having difficulty paying your RG&E bill, there may be a payment plan option available for you. Call RG&E at 1-877-266-3492 during weekdays, from 7AM - 7PM.
To learn more about RG&E's economic incentive programs, call 1-800-456-5153 between the hours of 7AM - 7PM on weekdays.
If you'd like to contact RG&E by mail, feel free to reach out to one of the following addresses:
|Payment by Mail||RG&E
P.O. Box 847813
Boston, MA 02284-7813
|Customer Service Questions or Comments||89 East Avenue
Rochester, NY 14649
|Corporate Headquarters||89 East Avenue
Rochester, NY 14649
Want to visit RG&E in person to resolve any service or bill payment issues? Agents are available to help at the following locations:
|Belmont||23 Schuyler Street, Belmont, NY 14813||8AM to 12PM, & 1PM to 5PM (Tues & Thurs)|
|Canandaigua||79 Clark Street, Canandaigua, NY 14424||8AM - 5PM, (Mon - Fri)|
|Fillmore||32 Main Street, Fillmore, NY 14735||8AM - 5PM, (Mon - Fri)|
|Geneseo||56 Main Street, Geneseo, NY 14454||8AM - 5PM, (Mon - Fri)|
|Rochester||256 Waring Road, Rochester, NY 14609||8:30AM - 5PM (Mon - Fri)|
|89 East Ave, Rochester, NY 14604||8:30AM - 5PM (Mon - Fri)|
|400 West Ave, Rochester, NY 14611||8:30AM - 5PM (Mon - Fri), & 9AM - 12PM (Sat)|
|Sodus||14 State Street, Sodus, NY 14551||8AM - 5PM, (Mon - Fri)|