We detail how to contact RG&E in Rochester (zip: 14604), as well as how to set up or cancel your service, choose an ESCO, and understand your bill charges.
RG&E's Rochester Location
Visit your local Rochester Gas & Electric (RG&E) office when you want to speak to a customer representative face to face about billing, natural gas or electricity service, and other issues.
89 East Ave
Rochester, NY 14604
Office Phone Number
You can reach your local Rochester RG&E office by phone at 1-800-743-2110.
Nearby RG&E Offices
- RG&E office in Rochester (14619) Distance: 3.3 mi.
- RG&E office in Spencerport (14559) Distance: 10.3 mi.
- RG&E office in Canandaigua (14424) Distance: 25.0 mi.
Signing up for RG&E service in Rochester
If you are moving into a new home in Rochester, you will need to either visit your local office or call RG&E at least one and a half weeks before moving in, to ensure that your natural gas and/or electricity service is turned on in time.
In order to open a new account with RG&E and begin service, you will need to provide the following:
- New Address
- Planned move-in date
- Social Security or Passport Number
- Lease type, if rental property
You can reach RG&E's main customer service line at 1-800-743-2110, from Monday to Friday, 7:00 AM - 7:00 PM.
Switching to an Alternate ESCO Supplier
All Rochester residents automatically receive natural gas and/or electricity service from RG&E, because it is your local utility. RG&E covers:
- Delivery, or the cost of getting energy to your home
- Supply, or the cost of energy you consume and customer service fees
You must open your RG&E account before you can choose an ESCO. This is because your ESCO of choice will coordinate your supply based on your RG&E account number. Most ESCOs do not charge a fee to start service, but you should be aware of other common contract terms.
If you are moving to a new home outside of RG&E territory, you will need to call customer service at least 5 business days before your scheduled move out date, to ensure that you will not be charged for extra service. A technician will need to come to your home to get a final meter reading for natural gas customers.
In order to avoid cancellation fees with your ESCO, you may need to notify your ESCO up to 30 days in advance of your move. Be sure to look at your plan's contract conditions for specific instructions.
Bill Charges with RG&E
The New York Public Service Commission (NYPSC) regulates all rates with RG&E, which means that the utility cannot make any changes to the rates you pay unless NYPSC has determined that there have been actual changes to the cost of doing business at RG&E.
The below graph shows the average division of an RG&E bill.
Rochester Gas & Electric (RG&E) Background
Based in Rochester, New York, RG&E serves 371,000 electricity customers and 307,000 natural gas customers through western New York. Rochester Gas & Electric serves Rochester, Canandaigua, & Spencerport, along with other towns in the area.
Contact information of Rochester Gas & Electric (RG&E) in Rochester
Rochester Gas & Electric (RG&E) agency closest to Rochester is located at:
89 East Ave
Contact Rochester Gas & Electric (RG&E) in Rochester :
You can contact local Rochester Rochester Gas & Electric (RG&E) employees:
- by telephone: (800) 743-2110