ConEdison Office Locations

We give you ConEdison's office locations below, along with information about starting and stopping service, choosing an ESCO, and making sense of your bill.

Office Locations in Metro New York

ConEdison has offices in the following locations:

County City or Neighborhood Address Hours Subway information
Bronx Bronx - Morris Heights 1775 Grand Concourse
Between 174th & 175th St
Bronx, NY 10453
8:30 AM - 5 PM, Monday to Friday B, D - 174 - 175 Sts
4 - 176 St
Brooklyn (Kings) Downtown Brooklyn National Grid office
1 MetroTech Roadway
At Jay St
Brooklyn, NY 11201
8:30 AM - 5 PM, Monday to Friday A, C, F, N, R - Jay St - MetroTech
2, 3, 4, 5 - Borough Hall
Manhattan (New York) Harlem 122 East 124th Street
At Park Ave
New York, NY 10035
8:30 AM - 5 PM, Monday to Friday 4, 5, 6 - 125th St
Metro North lines - Harlem-125th St
  • Danbury
  • Harlem
  • Hudson
  • New Canaan
  • New Haven
Queens Jamaica National Grid Office
89-67 162nd St
Jamaica, NY 11432
8:30 AM - 5 PM, Monday to Friday E, J, Z - Jamaica Center - Parsons/Archer
E, F - Parsons Blvd
Staten Island (Richmond) Randall Manor - Staten Island 1140 Richmond Terrace
Staten Island, NY 10310
8:30 AM - 5 PM, Monday to Friday  
Westchester Mount Vernon At Food Bazaar Supermarket
1 Bogopa Plaza
Corner of E. 3rd St & S. 3rd Ave
Mt. Vernon, NY 10550
8:30 AM - 5 PM, Monday to Friday  

All in-person payments must be exact payments only.

Signing up for Service

Customers moving in to ConEdison service territory should be sure to call the company's customer service line at least 24 hours in advance to ensure that service begins in time.

ConEdison service territory includes Manhattan, Staten Island, Brooklyn, Queens, the Bronx, and much of Westchester county.

You will need to provide the following information to open a new account with ConEdison:

  • Full name
  • Planned move-in date
  • New address
  • Telephone number
  • Social security or passport number

ConEdison's main customer service line can be reached at 1-800-752-6633 from 1:00 AM Monday - 11:00 PM Sunday.

How to Choose an ESCO

ConEdison is your local utility, which means they are your automatic provider of natural gas and electricity service. This includes:

  • Delivery, or all costs related to getting energy to your home
  • Supply, or the cost of the actual energy you consume + customer service charges

By choosing an alternate Energy Supply Company (ESCO) you can save on energy supply charges. First you need to open your ConEdison account before shopping around for an ESCO plan, because your ESCO will need ConEd account information to coordinate supply service.

We recommend fixed rate plans across the board with ESCOs, because they offer more certainty. Fixed rate plans feature contracts, so you should be aware of common contract conditions before signing up.

Learn more about what an ESCO does.

Terminating your Service

If you are moving out of ConEdison territory, you will need to call customer service or visit in person at least 24 hours in advance of your move so that you aren't billed for extra time. A technician will need to come to your home for all natural gas customers, in order to get an accurate final meter reading.

To cancel your ESCO contract, you will not need to take any extra steps.

However, to avoid paying an early cancellation fee, you will need to contact your ESCO usually about 30 days in advance of your move out date. Check your contract conditions for your plan's specifics.

Understanding your Bill

Your ConEdison bill is divided up by supplydelivery, and state and local taxes. Most residential customers fall into the SC1 rate category.

The New York Public Service Commission (NYPSC) regulates all ConEdison charges. This means that you will never have a rate increase that wasn't approved as fair by NYPSC. 

Below is the average division of supply, delivery, and tax charges on a residential ConEdison bill.

 

 

ConEdison Background

Established in 1823, ConEdison is headquartered in New York City. It serves over 3.3 million electricity customers and more than 1.1 million natural gas customers across the greater New York area.